Cowboy Creations

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Returns & Cancellations

Shipping & Delivery

All orders are processed upon receipt of money order and credit card authorization. Personal checks must clear from bank before orders can be processed and shipped.

Most orders are shipped in a timely fashion and in the order they are received. In the event of delays, backorders, or any other unforeseeable circumstance, every effort will be made to ship the product as soon as possible. Most orders are shipped via UPS in the domestic U.S. For orders being shipped overseas, next day air, large quantities and others not mentioned, please notify us for correct shipping charges and possible other arrangements.

Western Decor Products:
After seeing our products you will agree that they are the finest craftsmanship around. If you're looking for unique furnishings, you're in luck, as pieces are similar, but never identical due to the manufacturing processes used and natural variations. Designs are subject to change without notice. Dimensions may vary slightly due to the nature of the materials and manufacturing process. Wood products may contain knots and cracks are a part of the rustic simplicity and shall not be considered defects. Metal products may have visible bends, slack, and welds.
Some products may be kept in stock while most products are custom made after the order is place. Please allow 3 to 5 weeks for delivery.

Agriculural Products:
All products are shipped within two days. In most cases the same day. Most products will arrive within 5 days, but please allow 10 days for arrival.

Returns, Cancellations and Claims

On most items, if you are not satisfied with your purchase, you may return it for a refund or exchange within 30 days of receiving your product, subject to the conditions mentioned below.

Returns

• Call Customer Service for returns.
• Regardless of payment type, refunds will be given less shipping and handling charges.
• Returns may be subject to a 15% restocking fee, depending on the type of product and condition of goods once received.
• Refunds will be given within 7-14 business days after final inspection of merchandise by Cowboy Creations or any of its affiliates.
• All Shipping cost incurred are the responsibility of the Customer.

Cancellations

• If you cancel your order before the product has been shipped, we will be happy to send a refund/exchange contingent upon previously mentioned conditions.
• If your merchandise has already shipped and you have not received it yet, we will give you a refund/exchange, contingent upon previously mentioned conditions and once the product has been shipped back to, and received by, Cowboy Creations or any of its affiliates, unopened.

Claims

• Merchandise must be inspected at the time of delivery. All claims must be made at that time with the carrier. Cowboy Creations or any of it affiliates does not assume responsibility for damage or shortage incurred in transit. You must collect from your delivery carrier by notifying their claim department immediately.

Western Decor
Agricultural Products