Please use your back button when
Returns & Cancellations
All orders are processed upon
receipt of money order and credit card authorization. Personal checks
must clear from bank before orders can be processed and shipped.
Most orders are shipped in
a timely fashion and in the order they are received. In the event of delays,
backorders, or any other unforeseeable circumstance, every effort will
be made to ship the product as soon as possible. Most orders are shipped
via UPS in the domestic U.S. For orders being shipped overseas, next day
air, large quantities and others not mentioned, please notify us for correct
shipping charges and possible other arrangements.
Western Decor Products:
After seeing our products you
will agree that they are the finest craftsmanship around. If you're looking
for unique furnishings, you're in luck, as pieces are similar, but never
identical due to the manufacturing processes used and natural variations.
Designs are subject to change without notice. Dimensions may vary slightly
due to the nature of the materials and manufacturing process. Wood products
may contain knots and cracks are a part of the rustic simplicity and shall
not be considered defects. Metal products may have visible bends, slack,
Some products may be
kept in stock while most products are custom made after the order is place.
Please allow 3 to 5 weeks for delivery.
All products are shipped within two days. In most cases the same day.
Most products will arrive within 5 days, but please allow 10 days for
Cancellations and Claims
On most items, if you are
not satisfied with your purchase, you may return it for a refund or exchange
within 30 days of receiving your product, subject to the conditions mentioned
- Call Customer Service for
- Regardless of payment type,
refunds will be given less shipping and handling charges.
- Returns may be subject
to a 15% restocking fee, depending on the type of product and condition
of goods once received.
- Refunds will be given within
7-14 business days after final inspection of merchandise by Cowboy Creations
or any of its affiliates.
- All Shipping cost incurred
are the responsibility of the Customer.
- If you cancel your order
before the product has been shipped, we will be happy to send a refund/exchange
contingent upon previously mentioned conditions.
- If your merchandise has
already shipped and you have not received it yet, we will give you a
refund/exchange, contingent upon previously mentioned conditions and
once the product has been shipped back to, and received by, Cowboy Creations
or any of its affiliates, unopened.
- Merchandise must be inspected
at the time of delivery. All claims must be made at that time with the
carrier. Cowboy Creations or any of it affiliates does not assume responsibility
for damage or shortage incurred in transit. You must collect from your
delivery carrier by notifying their claim department immediately.
Cowboy Creations' owns
and maintains several web sites. This page is used for all the sites. As
you may notice the different web addresses. To get back to the page you
just came from, please use your back button. If you are lost completely,
I have listed the domains below. Thanks
35259 Dublin Gulch Rd
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